We're Here for You
We take great pride in offering timely support.
Mon - Fri 9:00am - 5:30pm
Most questions are answered within a few hours, and we do our best to answer all questions by the next business day. Currently, support is not available on weekends and holidays.
We are happy to address as many 'how do I do X" type enquiries by email. If you need more "hands-on" support we can do Skype support calls and/or log into your website and work with you. Hands-On support is a premium extra not covered by the package and is charged at £20 per 30 minutes (minimum 30 minutes).
We want to work for you, and we'll bend over backwards to make that happen. Even if your problem isn't directly related, we will at least get you pointed in the right direction.
You will have unlimited technical support tickets via email. A technical support ticket would include issues like;
- my website is not loading
- the site is down
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